Frequently Asked Questions

Q: What are your main products? 

A: We are mainly producing furniture and home decoration products. We mostly use rattan as our core material because it’s flexible nature that would give a wider space to express your imagination.

Q:  Can i know your full range of materials?

A: Our materials ranging from various kinds of rattan and other supporting materials such as banana bark, seagrass, rafia, and many more.

Q: Can you help me customize my own products?

A: We couldn’t be happier to help you create your own products! We believe that it would be a wonderful journey for us. Please give us some notes about your product and the measurements when you contact us.

Q: How much is the minimum order needed to collaborate with you?

A: We could take as minimum as 1*20 feet container with mixed item for your order.

Q: If I’m about to collaborate with you, what is the lead time needed to complete my order?

A: Our lead time for the first order or new items order would be longer due to the preparation. It would take 60-75 days for 1*40 feet container, and up 14-30 days for 1*40 feet container for repeated order.

Q: I need several certifications for my order, can you help me with it?

A: Surely! We could help you with the certifications needed. Leave us a note about it.

Q: I need a packaging that are safe for my products, how do you pack it?

A: We will discuss with you about the packaging needed for your products, we have a range of single face, master and inner carton, foam, and many more.

Q: What payment method do you accept?

A: Our standard payment terms are 40% down payment and balance against documents.

Q: About the shipping method, how do you usually do ?

A: We usually do Freight on Board (FOB) at Tanjung Priok Port, Jakarta. If you have any special request about it, please leave us a note when you contact us.

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